Title: SeviceNow Implementation ITSM
Location: Mumbai
Exp: 3-5 yrs

Job Description:
Key Responsibilities:
- Design and implement scalable ITSM frameworks, including workflows for incident, problem, change, and request fulfillment.
- Conduct gap analysis, process modeling, and customization using ServiceNow tools like Flow Designer and scripting.
- Integrate ServiceNow with third-party systems (e.g., monitoring tools) to enhance data flow and automation.
- Provide expert troubleshooting, support, and optimization for live environments to minimize downtime.
- Lead client workshops, training sessions, and knowledge transfer to ensure adoption and success.
- Stay updated on ServiceNow releases and contribute to platform architecture and reusability.

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 year...