Drive and oversee the maintenance of a multi-tenant ServiceNow platfrom blueprint, ensuring alignment with operational and engineering standards.

Resolve complex technical challenges by researching and proposing solutions, including debugging and troubleshooting production issues, while collaborating with internal teams.

Handle tickets from low to high priority and deliver timely technical support to resolve user issues and maintain system stability.

Comply with development standards while identifying and fixing software flaws, conducting regression testing to maintain system stability.

Manage data imports, exports, and transformations across Service Management Platforms while ensuring data integrity and consistency.

Create comprehensive technical documentation for configurations, customizations, and processes.