Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation.
Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments.
Develop, test, and deploy enhancements following Agile methodologies.
Conduct root‑cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others.
Perform data analysis, clean‑up, configuration synchronisation, and system health checks.
Create and maintain technical documentation including solution designs, configurations, release notes, and training material.
Collaborate with internal teams and third‑party suppliers to understand requirements and deliver effective technical outcomes.
Ensure all changes follow the Technology Change Management process.