Location: UK - Mobile England | Job-ID: 213494 | Contract type: Standard | Business Unit: ServiceNow

Life on the team

As a Services Delivery Manager for Computacenter’s ServiceNow Centre of Excellence, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the support lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organisations and with multiple Computacenter teams. Success is defined by the Delivery Manager’s ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities and quickly become the customer’s trusted advisor. 
 
The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the...