Role: ServiceNow CSM Integrations Consultant

Contract

Technical skills: ServiceNow CSM Integrations Consultant

Job Description

• Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules
• Customize forms, fields, UI policies, business rules, and client/server scripts
• Develop and support Flow Designer workflows, subflows, and actions to automate business processes
• Implements and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management
• Configure and customize Customer Service Management (CSM) capabilities such as cases, service portals, and omnichannel experiences
• Work closely with stakeholders to gather requirements and translate them into technical solutions
• Ensure performance optimization, error handling, and secure coding best practices
• Troubleshoot and resolve complex platform issues