Position Overview
ServiceNow CSM Consultant
Job Title: ServiceNow CSM Consultant
Location: GTA, Ontario, Canada
Employment Type: Contract / Full-Time
Position Overview
Seeking a ServiceNow Customer Service Management Consultant to deliver customer-centric solutions and improve customer service operations through automation and workflow optimization.
Responsibilities
- Configure Customer Service Management applications.
- Design customer workflows and case management solutions.
- Implement self-service portals and knowledge management.
- Gather and analyze business requirements.
- Support integrations with CRM and enterprise applications.
Required Skills
- ServiceNow CSM
- Case Management
- Customer Workflows
- Service Portals
- Knowledge Management
- Omnichannel Customer Support
<...