Key Responsibilities:

·SupportITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)

·Manage and enhanceEnterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation

·SupportField Service Management (FSM) , including field agent management and task execution tracking

·ManageIT Asset Management (ITAM) for both hardware and software assets

·SupportIT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management

·Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability

Experience & Contract:

·Total Experience: 7+ years overall

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