Job Summary :

We are looking for a highly experienced ServiceNow CMDB Associate to lead the design, governance, optimization, and strategic evolution of the Configuration Management Database (CMDB) within the ServiceNow platform. This role owns CMDB architecture, advanced troubleshooting, integrations, and data governance while serving as the highest escalation point for CMDB-related issues and enhancements.

Key Responsibilities :

CMDB Architecture & Ownership:

• Own the end-to-end CMDB architecture within ServiceNow

• Design and maintain CI class models, relationships, and lifecycle standards

• Define and enforce CMDB governance, policies, and best practices

• Act as the L3 escalation point for complex CMDB issues

Discovery, Service Mapping & Integrations:

• Architect and optimize ServiceNow Discovery and Service Mapping

• Design identification and reconciliation rules acr...