Overview

The Business Process Consultant works with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.

Responsibilities

• Work with clients to provide leadership on best practices in ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management, Platform/Integration, Portal/UI, GRC
• Understand and utilize ServiceNow methodologies, collateral and accelerators
• Gather, understand and document requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
• Assist with the vision, design, build and implementation of ServiceNow solutions
• Develop and execute test scripts for ServiceNow implementations
• Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
• Create requirements stories, process documentation and training guides ...