Elevate IT Service Management and HR Service Delivery with EY as a ServiceNow Business Process Consultant. Collaborate with clients to design, optimize, and implement effective ServiceNow solutions.
As a ServiceNow Business Process Consultant at EY, you will leverage your strong functional expertise in ITSM and HRSD to facilitate process improvements across client engagements. This role emphasizes collaboration with stakeholders to translate business needs into actionable ServiceNow workflows, ensuring alignment with leading practices.
Key Responsibilities:
• Lead workshops and interviews to assess ITSM and HR processes
• Translate business needs into ServiceNow designs and user stories
• Support ITSM and HRSD ServiceNow implementations
• Advise on best practices while minimizing customization
• Collaborate with technical teams for accurate requirements delivery
Requirements:
• Strong understanding of ServiceNow ITSM and HRSD
• Experience documenting requi...