Description

*** We are open to supporting 100% remote work anywhere within the continental US ***

The Digital Modernization division of ICF is seeking a skilled and detail-oriented **ServiceNow Business Analyst** with experience identifying, analyzing and managing business and technical requirements for federal government projects. The ideal candidate will gather business requirements, analyze processes, support platform enhancements, and help deliver scalable ServiceNow capabilities that improve operational efficiency and user experience. Candidates should have experience in multiple technologies (ServiceNow, Jira, Confluence).

**What you’ll be doing:**

+ Work with government stakeholders to gather, document, and validate business and functional requirements.
+ Translate business needs into user stories, workflows, process maps, and functional specifications.
+ Work closely with ServiceNow developers, architects, administrators, and QA teams...