About the job Service Now Business Analyst Service Now Business Analyst (Infrastructure Background) Location: Fully Remote Experience Level: 10+ years Job Overview We are seeking an experienced Service Now Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on Service Now platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the Service Now platform. Key Responsibilities Requirements Gathering and Analysis Collaborate with stakeholders to identify and document business requirements for Service Now implementations, enhancements, and integrations. Analyze current infrastructure processes and workfl...