ServiceNow Business Analyst (CSM or SPM)

Join a high-impact transformation programme shaping citizen services through innovative ServiceNow solutions. This is a rare opportunity to drive strategic consulting, business analysis, and platform delivery across major public sector initiatives.

Key Responsibilities:
- Lead requirements workshops using design thinking methods, translating business challenges into scalable ServiceNow platform solutions.
- Drive CSM or SPM implementation projects, managing analysis, configuration, integrations, testing, and deployment successfully.
- Partner with stakeholders and technical teams to develop roadmaps that improve citizen services through digital transformation initiatives.
- Produce user stories, impact assessments, specifications, and governance documentation to support agile, product-centric delivery models.
- Ensure solutions align with architectural standards, SG Tech Stack requirements, compliance expectations...