ServiceNow Business Analyst Position Summary The ServiceNow Business Analyst is responsible for capturing business requirements, translating them into functional specifications, and supporting the design and enhancement of ServiceNow solutions. This role partners closely with process owners, technical teams, and stakeholders to ensure that platform capabilities align with organizational needs and drive process improvement. The ideal candidate combines strong analytical skills, process knowledge, and hands-on experience with the ServiceNow platform. Key Responsibilities Business Analysis & Requirements Engage with business stakeholders to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into clear functional specifications and workflow designs for ServiceNow enhancements or new modules. Facilitate workshops, requirements sessions, and process mapping activities. ServiceNow Solution Support Collaborate with Serv...