Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting‑edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects.

Key Responsibilities

Discovery & Requirements

• Lead discovery workshops across ITSM, ITOM, ITAM (SAM/HAM), DEX, EA, and integrations.
• Gather and document functional requirements, process flows, and design decisions.

Design & Functional Definition

• Define user stories, acceptance criteria, and functional configuration guidelines.
• Ensure alignment with ServiceNow OOTB capabilities using a configuration‑first approach.
• Own and maintain de...