Job Title: ServiceNow ARCHITECT TSM

City: Toronto

State/Province: Ontario

Posting Start Date: 5/12/26

We are seeking a highly skilled ServiceNow Architect / Lead with strong expertise in Telecom Service Management (TSM). The candidate will design, implement, and lead end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle management.

Key Responsibilities

Architecture & Design

• Define scalable ServiceNow architecture with focus on TSM modules
• Design end-to-end telecom workflows: Service Fulfillment, Assurance, Inventory
• Lead solution workshops and translate business requirements into technical solutions
• Ensure alignment with enterprise architecture and integration standards

TSM Module Expertise

• Lead implementation of:
  • Telecom Service Management (TSM)
  • Service Graph Connectors
  • CMDB & CSDM aligned da...