Job Summary
We are seeking an experienced Service Now Architect specializing in the HRSD (Human Resource Service Delivery) module. The ideal candidate will be responsible for designing, architecting, and implementing scalable HR solutions on the Service Now platform, aligning with business objectives and HR transformation initiatives.
Key Responsibilities
Lead the architecture, design, and implementation of Service Now HRSD solutions
Collaborate with HR stakeholders to understand business requirements and translate them into technical solutions
Design and implement Employee Service Center (ESC) , HR Case Management, Lifecycle Events, and Knowledge Management
Ensure best practices in Service Now architecture, security, and data privacy
Integrate Service Now HRSD with third-party systems (Workday, SAP Success Factors, etc.)
Provide technical leadership to development teams and review configurations/customizations
Drive HR digital transformation initiatives usin...