Job Summary

We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the ServiceNow ecosystem. The ideal candidate will have extensive hands-on experience in architecting and implementing advanced solutions leveraging Now Assist, Virtual Agent, Agentic AI, Predictive Intelligence, Task Intelligence, and AI Control Tower (AICT).

This role requires strategic thinking, strong technical leadership, and the ability to design scalable, intelligent ServiceNow solutions aligned with enterprise architecture standards.

Key Responsibilities

• Lead end-to-end architecture and design of ServiceNow platform solutions.
• Architect and implement AI-powered capabilities including:
• Now Assist
• Virtual Agent (Now Assist VA)
• Agentic AI
• Predictive Intelligence
• Task Intelligence
• AI Control Tower
• Define AI governance, model lifecyc...