Administrator, Service Management Platform

ROLE DESCRIPTION SUMMARY

The position is responsible for the operational support of our ServiceNow environment. This includes, but is not limited to, the 2nd level handling of Incidents, fulfilling Service Requests, coordinating Change Requests, creation of reports and dashboards, user and group management, as well as development activities. As the administrator in our team, you will work closely with our Analysts and Senior Developers, as well as directly with our end users. Besides the technical responsibilities, you will also be responsible for the creation and maintenance of the team’s Knowledge Base articles, the creation of Standard Operation Procedures (SOPs) and the monitoring of our dashboards and KPIs. 

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

    Coordinate the daily operational activities related to Service Request fulfillmen...