Overview

Service writer is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs and processing customer transactions upon completion of their vehicle repairs.

Responsibilities

Responsibilities:

When a vehicle is received in the shop, the service writer • Annotates all issues identified by the customer and ensures Work Order is initiated for repairs. • Facilitates all follow-on communication between mechanics, customers and Management. • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. • Responsible for the upkeep of assigned PPE, tools, equipment, vehicles...