Service & Warranty Coordinator

Location: Exeter, Devon

Job type: Permanet

Hours: Monday to Friday 8:30am - 5pm

Salary: £26,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.

The role:

Act as first point of communication for customers and retailer enquiries into the department
Manage communications via phone, email, and web channels
Accurately log all interactions and case details onto company CRM system
Work closely with technical and service teams to investigate and resolve customer issues
Keep customers and retailers updated throughout lifecycle of enquiry
Ensure all issues are resolved efficiently, accurately and in line with company procedures
Handle and de-escalate customer concerns in calm, and solution-focused manner
Maintain high level of accuracy when updating systems and documents
About you:

Experie...