Location: Exeter, Devon

Job type: Permanent

Hours: Monday to Friday 8:30am - 5pm

Salary: £26,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.

The Role

• Act as first point of communication for customers and retailer enquiries into the department
• Manage communications via phone, email, and web channels
• Accurately log all interactions and case details onto company CRM system
• Work closely with technical and service teams to investigate and resolve customer issues
• Keep customers and retailers updated throughout lifecycle of enquiry
• Ensure all issues are resolved efficiently, accurately, and in line with company procedures
• Handle and de-escalate customer concerns in calm, and solution-focused manner
• Maintain high level of accuracy when upd...