Primary Purpose Of Position

The Service Transition and Continuous Improvement Specialist is responsible for supporting the Service Transition Manager in the planning, coordination, and execution of end-to-end service transition activities across the organization. This role ensures the smooth and structured transition of new or modified services into operational support while driving continuous improvement initiatives.

Key Responsibilities

• Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.
• Establish comprehensive service documentation for new services, including but not limited to:
  • Process Documentation and Work Instruction
  • Service Definitions and Functional Scope
  • Clearly defined Support Models aligned with the Standard Service Operations Processes
  • ...