Responsibilities

As a Service Technician, your responsibilities include:

• Provide positive consumer interaction at the highest level.
• Act as the last point of contact on site, responsible for remedy with support from resources such as RSM and Customer Care.
• Provide feedback to the RSM and inform fellow Service Technicians on findings after attending site to resolve appliance challenges.
• Coordinate training requirements and technical communication for the field to the RSM and Technical Services based on observations and remedies.
• Maintain relationships with 3rd parties and support as required from a technical perspective.
• Daily interaction with colleagues, dispatcher, customer care and office regarding consumer service challenges.
• Be available on short notice during the business day to support as required.
• Have a strong technical understanding of computers to navigate all of Miele’s systems (TSD, ET...