Service Support Specialist

As a Service Support Specialist, you will monitor live casino play, correct user and technical errors, ensure tables are operational, document errors in real time, and escalates issues as required.

Location: On-site at Canning, Ezeiza, Shopping Las Toscas

Schedule: Weekly rotating schedule – three shift rotation with mornings (6:00-14:00), afternoons (14:00-22:00), and nights (22:00-6:00).

Key Responsibilities

• Ensuring that all tables are operational without interruptions
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving players’ disputes related to the actions of the dealer or any other event that could have...