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⏰ Full-time

Service Support Specialist Jr

Ericsson
Location 📍 santiago de querétaro, Mexico
Posted 📅 June 09, 2026
Work Type ⏰ Full-time

Position Overview

About this opportunity: Join us as a Service Support Specialist! A junior position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

What you will do:

  • Customer order handling Ericsson System Intakes.
  • Be responsible for handling Dispatch and Logistics managed services that involve Field Technician Workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance to ensure that our customer communications are working at 100% for 50 countries around the world.

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Job Details

Employment Type
Full-time
📊
Category
Soporte técnico y administración
🏠
Work Arrangement
On-site
📍
Location
santiago de querétaro, Mexico