Job Description
Insight Global is seeking a Service Support Specialist to support the coordination and execution of field service operations for our customer in Brookfield, WI. This individual will act as a key point of contact for service requests, working closely with internal teams and customers to ensure timely service delivery, accurate billing, and a high-quality customer experience. This role is heavier on invoicing and billing, while also serving as a backup to dispatch and service coordination. Responsibilities include:
• Serve as a primary point of contact for incoming service requests and customer inquiries
• Coordinate field service activities, including scheduling technicians and supporting dispatch needs alongside the service team
• Create and manage job forms, ensuring all required details are accurate and complete
• Process service invoicing, including reviewing completed job forms, billing for labor/parts/expenses, and issuing customer credits as needed<...