**Introduction**
Commercial & Consumer representatives act under the category of Support as a Service (SaaS) function. They are responsible for on-site installation, maintenance, and repair of high-volume commercial products, such as Lenovo PC and Apple. They may also perform services activities such as Technical Delivery Assessment, installation planning, account management, systems level problem determination, discontinuance, and relocation of this equipment, and other customized project-based services. They are responsible to support problem source identification related to installation, update, configuration, operations, or performance, resolve incidents, advise on potential resolutions and their implementation, and implement determined suggestions to the satisfaction of the customer. This includes an understanding of the technology, operating systems, associated software, the functions, and capabilities of the machine. The individual should have knowledge in the areas of instal...