Position Overview
At Aristocrat, we are dedicated to providing world-class gaming experiences through outstanding parts support. Our Service Support Parts Representative role is crucial in ensuring that every gaming environment remains flawless, engaging, and reliable. Join us in our mission to deliver accurate and efficient parts support, integrating responsiveness and operational rigor to achieve maximum customer happiness.
What You'll Do
Apply D365 and Sales Force systems to locate and accurately order parts for all games and platforms while adhering to internal department SLAs.Analyze, classify, track, investigate, research, and resolve all parts support/service problems and issues.Accurately close all part orders and service tickets by entering data into D365 and meeting established deadlines.Facilitate timely, open, complete, and direct communication with customers, technicians, and other internal departments to ensure ordered/requ...