Position Overview
Our client is an innovative leader offering high-tech solutions for sheet metal fabrication machinery.
Job Description Summary
The key role is to provide excellent customer service to customers by communicating effectively and efficiently and supporting Service Team.
Job Description
Monitoring day-to-day operation administrative duties such as customer care, and handling all incoming calls, and outbound calls, via emails including customer inquiries, quotes, and orders.Creating cases using the information provided by the customer in an accurate, prompt, and professional manner.Maintaining a high level of professionalism with clients and working to establish a positive rapport.Providing accurate, valid, and complete information to our customers by utilizing the proper tools and methods.Coordinating with customers, field service engineers, and other departments for a smooth workflow and operation.Per...