The Service Support LPS (Laboratory Product Services) provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.


* Handle and process large volume of quotations within the timeline.

* Received and review customer purchase orders, ensure the details is clean and accurate before process.

* Process service requests and schedule field service engineer visits, optimizing routes and resource allocation.

* Coordinate with Logistics / Warehouse on the delivery arrangements to ensure on time shipping.

* Perform order follow-ups, generate invoices and coordinate with Finance teams on the outstanding payments.* Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts for service interventions.* Generate and track service reports, work orders, and other relevant documentation, ensuring accur...