The purpose of the Service Technician Team Lead role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Service Technician Team Lead establishes and maintains good relationships with his/her customers through regular interaction with them. He/she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance through LEAN actions and ways of working. He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team Service Supervisors ensure that repair and callout sales targets are achieved.

In summary, the Service Technician Team Lead is accountable for all the customer, safety, operational and financial KPI’s linked to the role and to ensure that the ...