Team & Operations Management

• Lead and supervise field service engineers/technicians.
• Schedule and coordinate service visits and dispatch jobs efficiently.
• Monitor & improve key metrics like response times and resolution rates.

Technical Escalation & Support

• Provide guidance on installation, troubleshooting, preventive maintenance.
• Serve as the escalation point for complex technical issues.

Customer Relationship Management

• Act as the main point of contact for clients on service matters.
• Manage escalations, ensure service satisfaction, and maintain strong client relationships.
• Conduct site visits to monitor performance and promote service enhancements.

Service Planning & Documentation

• Manage spares inventory and ensure proper documentation of service activities.
• Review and approve service reports,
• SOP, ...