JOB ROLE: Service Revenue Manager
REPORTING TO : Head - Consumer Care
BU/ DIVISION: Consumer Care
JOB PURPOSE: Develop and manage revenue streams through service channel
KEY RESPONSIBILITIES
1. Revenue Growth & P&L Ownership
Own service revenue targets and profitability across regions / categories.
Drive Yo Y growth through service contracts, AMCs, spare parts, upgrades, and new service models.
Manage margins, cost structures, and productivity of service operations.
2. Business Development
Identify and onboard new service partners, enterprise clients, and strategic alliances.
Develop new monetization opportunities across installed base and lifecycle services.
Expand footprint in untapped markets and customer segments.
3. Service Attitude & Customer Experience
Build a strong service culture focused on responsiveness, reliability, and customer delight.
Improve NPS/CSAT through better processes, training, and engagement models.
Ensure consis...