SERVICE RESPONSE CENTER REP




Department: COMMAND CTR - TELEMETRY



Job Summary

Under the supervision of the Service Response Supervisor, the Service Response Center Representative serves as the first point of contact for MVHS, answering all incoming calls and routing them appropriately. The Service Response Representative works closely with all of the hospitality service departments, patient units, and ancillary departments to ensure that the needs and requests of our patients, visitors, and staff are being met.


Core Job Responsibilities


+ Utilize computer software to complete all relevant tasks, including but not limited to: answer all incoming calls and utilize multiple operating systems

+ Maintain open communication with all hospitality departments and hospital staff

+ Handle Emergency code response and notifications throughout the system

+ Evaluate and dispatc...