Under general direction of the Manager, Service Continuity & Recovery, the Service Relationship Manager-I will focus on leveraging World Courier’s capabilities, insights from external customers and internal processes to provide a superior logistics and service relationship with our customers.
SRM will act as the internal voice of the customer and the key coordinator between sales and customer service to deliver exceptional service that consistently meets our customer’s expectations.
Collaborates with cross functional teams in customer service, operations, sales, and QA team as required depending on business needs.
Create, maintain, and distribute key reports and scorecards for assigned customers and internal departments.
Assist with new account set up, onboarding and maintenance of assigned accounts.
Work with sales to review profitability at the account and company level.