Responsibilities

• Monitoring: Continuously monitor banking systems for any issues or anomalies.
• Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.
• Escalation: Escalate unresolved issues to higher‑level support or development teams.
• Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.
• Documentation: Maintain detailed records of problems and solutions for future reference.

Change Management

• Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.
• Implementation: Coordinate and oversee the implementation of changes.

Service Management

• SLA Compliance: Ensure that service level agreements (SLAs) are met.
• Reporting: Generate regular reports on system performance and incidents.

Communica...