Service Recovery Caseworker
Location: Ealing – Hybrid Working
Salary: £31,397 - £35,000
Type; Fixed Term Contract -11Months
Hours: 35 hours a week – Monday to
Friday
DBS Level- Basic

About the Role
We are looking for a proactive and
customer-focused Service Recovery Caseworker to join our Service Recovery team.
In this vital role, you will be responsible for identifying cases where
customers have made high levels of contact, assessing the risk of service
failure, and working closely with service areas to address concerns before they
escalate into formal complaints.
You will take full ownership of each
case, using your analytical skills and customer service expertise to deliver a
high-quality experience that helps restore confidence and prevent
dissatisfaction.

Key Responsibilities
* Review high volumes of customer contact across all channels, considering previous enquiries, actions ...