Service Quality Assurance Manager | Makati | Dayshift

Job Openings Service Quality Assurance Manager | Makati | Dayshift

About the job Service Quality Assurance Manager | Makati | Dayshift

JOB DESCRIPTION

The role leads the development and documentation of policies, procedures, and operational guidelines, working closely with Service Delivery, Compliance, and Patient Experience to align practices across all patient touchpoints. The position also manages internal quality audits, supports external certifications (e.g., ISO), and coordinates with relevant teams to ensure that service delivery meets both internal and external quality benchmarks. Through collaboration, training, and continuous improvement, the Manager promotes consistency, compliance, and excellence in patient care operations.

REGULAR DUTIES:

• Develop, standardize, and maintain all non-medical service policies, procedures, and guidelines, en...