Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.
Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.
Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.
Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.
Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).
Coordinate with DICV Service HQ and Regional team to align dealership operations with customer service transformation initiatives.
Create, maintain and present operational and performance reports for section head review.
Ensure preparedness for process quality audits across dealership service functions.
Conduct periodic process audits across service and parts departments...