Position Overview
Overview
Develop and maintain an efficient service performance reporting frameworkWork with Capability leads to define and maintain Operational & Business KPIs (and maintain them in KPIs Repository)Lead reporting governanceDefine and manage the process of data collection, storing and reporting, including BI dashboards developmentProvide key insights and analytics to Capability leaders, Consumer & Commercial leadership team, and S&T Leadership team on performance improvement opportunities .Own and lead C&MO reporting & visualization automation agenda, driving process optimization, data collection automation, and reporting automation where possibleProvide data in requested format to S&T teams building automated reports and dashboardsLead tracking of C&MO FTE reporting, collaborating with HR, design teams and transition teamsLead tracking of C&MO productivity reporting (sector & in-hub), in support of financial reporting processCo-define methodologyEns...