Position Overview
7295 - Katy Freeway - 21636 Katy Freeway, Katy, Texas, 77449
CarMax, the way your career should be!
**General Summary:**
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
**Principle Duties and Responsibilities:**
β¦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
β¦ Assist Customer Advisors/Service Consultants with customers when needed.
β¦ Answer basic service department questions, schedule service appointments, route customersβ calls. β¦ Provide written messages to the responsible party in a timely manner.
β¦ Complete reminder calls for customers scheduled for an appointment
β¦ Assist the service department in contacting customers once special ordered part...