SUMMARY

The Service Operations Manager HVAC, FMO is responsible for the effective management of a team of Facility Coordinators dedicated to the HVAC category for work order management. Specific responsibilities include but are not limited to: driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

• Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
• Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
• Maintain current awarene...