We’re looking for a motivated and dynamic Service Operations Executive / Field Biologist to join our expanding team. The position supports the development and execution of initiatives that enhance service quality, operational efficiency, and people capability across branches. The role focuses on implementing service management processes, monitoring compliance, supporting training programs, and coordinating improvement projects in line with business and regulatory.
In this role you will be responsible for:
Service Process & Performance Support
Assist in the implementation and monitoring of service management processes at branch level.
Track operational KPIs, identify gaps, and escalate improvement opportunities.
Provide administrative and analytical support for service capability initiatives.
Capability Building & Training
Support the development, updating, and delivery of training materials related to service and operations.
Coordinate training sessions,...