Location: Shah Alam, MY, 40200

Position Type: Professional

Job Summary

The incumbent is responsible for developing and executing strategies to grow the service business within a defined market. This role focuses on increasing service revenue, improving customer retention, and ensuring high-quality service delivery while leading cross‑functional teams and optimizing operational performance.

Key Responsibilities

• Develop and implement market‑specific strategies to grow service and after‑sales revenue
• Analyze market trends, customer needs, and competitor activities to identify business opportunities
• Drive customer satisfaction, retention, and loyalty through high‑quality service delivery
• Manage service KPIs such as revenue growth, profitability, service efficiency, and customer satisfaction (e.g., NPS)
• Collaborate with sales, operations, and technical teams to align service offerings with custom...