Service Management Officer (Network)

We are searching for a Service Management Officer (Network) to be part of our diverse team.

Responsibilities

• Ensure operational services are delivered in accordance to project requirements.
• Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology family.
• Ensure respective operational service levels are met.
• Provide monthly summary and/or progress report on network health, operation risks, status of change request/service request, and list of solved/unsolved problems under the network category.
• Liaise and work directly with client (stakeholders, operations managers and/or contractors) for project, service delivery and maintenance support.
• Monitor and update client on operation concerns and/or compliance matters and propose resolution.
• Review all incidents that do not meet SLA or OLA and ensure incidents...