The Service Manager is responsible for the day-to-day management of in-house and field maintenance/repairs and support activities. The Service Manager also ensures that Service Engineers are adequately trained, service is prompt and of high quality, and consistently high levels of customer satisfaction.

Responsibilities

Essential functions

• Ensures Anton Paar’s service guidelines and philosophy within region in accordance with the General Manager (GM)/Regional Service Manager(RSM).
• Defines the annual service budget and necessary resources to fulfil budget in agreement with the GM/RSM.
• Defines and implements the local service strategy, respecting the Anton Paar global service strategy.
• Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance.
• Recommends Service Engineer salaries.
• Ensures that Servi...