Your Impact

As a service manager, you are an ambassador for both Ordina and your clients. For customers, you are a single point of contact for all their questions regarding the IT services provided. In this customer-focused role, you will lead the Ordina service team, aiming to deliver first-class customer experiences and achieve operational excellence. You will communicate at various levels in the customer organization and foster customer relationships.

Where you're going to get started

The Service Experience & Excellence practice within BPS (Business Platform Services) consists of consultants and experts who mainly fulfill roles such as Service Delivery Manager, Project Manager, Transition Manager and IT Process Facilitator. Our SEE team keeps a finger on the pulse of our clients and ensures quality in and delivery of IT contracts and projects. We guide improvement processes and focus on absolute customer satisfaction...