Position Overview
Job Type Full-time Description
The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
Customer Service:
Greet customers promptly and professionally.Ensure customer satisfaction through timely and quality service.Handle customer complaints and resolve issues effectively.Team Management:
Hire, train, and supervise service technicians.Develop and maintain a positive work environment.Evaluate employee performance and provide feedback.Operations Management:
Schedule and prioritize service appointments.Manage inventory of parts and supplies.Monitor and control labor costs.Ensure compliance with safety regulations and industry standards.Financial Management:
Prepare and analyze service department reports.De...