Profile:
- Extensive experience with Windows Server technologies and enterprise IT environments;
- Strong understanding of ITIL practices and service management frameworks;
- Proven ability to manage global services, vendors, and support teams;
- Experience in Microsoft licensing, compliance, and reporting;
- A proactive and strategic mindset with a focus on continuous improvement;
- Excellent communication and coordination skills;
- Experience in stakeholder management and service governance.
Responsibilities:
- Acting as the global owner for all Windows Server-related services and processes;
- Defining, tracking and managing SLAs and KPIs;
- Managing Level 2 support providers and ensuring service delivery;
- Overseeing Microsoft licence management and reporting activities;
- Leading service and demand management processes;
- Coordinating incident, problem, and change management according to ITIL standards;
- Driving process ...